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 Customer Service 
Click here to get the remote tech support.

Call us any time to get your PIN code.

For EEG: 1-877-NEURO-40

For PSG: 1-888-6-SLEEP-8
 Policies 

Dollar Rewards Program

For each dollar spended in the web store you earn 1 point.

20 points worth 1 american dollar of discount that you can get in your next purchase.

The points do not expire and they are acumulative.

Be our loyal customer and enjoy our rewards program!

To receive the discount you have to use your rewards points code at the checkout. Get y\the rewards code at the "My account".

Important: The rewards points will not be added if you already are ordering using a coupon code or rewards points.


Returns

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@neurovirtual.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Neurovirtual USA Inc.

2315 NW 107th Ave 1M27 – Box 27

Doral, FL 33172 - USA

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include cannulas, conductive paste and abrasive clean gel.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in new condition, you may exchange your item for a different model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
 RMA Request 
Please complete and submit the form below to obtain a Return Materials Authorization number(RMA).

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Call us to get more information:
For EEG: 1-877-NEURO-40
 For PSG: 1-888-6-SLEEP-8
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2315 NW 107th Ave Suite 1M27 Doral, FL, 33172
US Tool-Free 1-888-6-SLEEP-8    1-877-NEURO-40
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